Requests for repeat prescriptions can be made via the website, in writing, in person, by using the automated telephone recording service and via online services. Receptionists will not accept prescription requests.
We prefer that you either use our secure online ordering or use your repeat slip to order your prescription. We recognise that in today’s world, a lot of transactions take place using the telephone, so, unlike a lot of surgeries, we do have a facility to record a prescription request. Please dial the usual surgery number then select option 1 to record a message. You must know exactly what drugs you wish to order, we cannot accept ‘all my drugs’! The reason we prefer the repeat slip or online is that it is in writing and there is less room for errors. It is worth remembering that first thing in the mornings the telephone line is particular busy, especially on a Monday, so if a telephone request is being made you may find it easier to ring later in the day.
Medicines will be available for collection after 2 working days. If you are a dispensing patient you will collect the medication from the surgery.
We offer a delivery service for those dispensing patients who find it difficult to get to the surgery. Deliveries are made on a Thursday and you must be at home to receive the prescription. We are unable to give a time.
If you are a non-dispensing patient, please ensure you let us know your choice of chemist so that we can send your prescription electronically.
Thorpe-le-Soken is a dispensing practice. This means that we are allowed to dispense medication to patients whose home address is more than 1 mile from a chemist. If you are a dispensing patient you can collect medication at the time of seeing the doctor or nurse but you also have the right to take your prescription to a pharmacy of your choice, should you wish to do so.
We try to keep a stock of our most commonly used medicines at all times and we receive deliveries of further stock on a daily basis. During periods of high demand, or when there are supplier or delivery problems we may occasionally run out of stock, but we are usually able to acquire items within 24 hours.
Requesting Repeat Prescriptions
Requests for repeat prescriptions can be made via the website, using online services, in writing, in person or by telephone. It is worth bearing in mind that first thing in the morning is a particularly busy time for the receptionists, so if a telephone requests is being made you may find it easier to get through later in the day. Medicines will always be available for collection as soon as possible, but we do ask for at least 48 working hours notice in normal circumstances.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.