Booking an Appointments
There are four ways to book a routine appointment with the doctor or nurse at the surgery:
- Make an appointment by visiting our Consulting Room.
- Online – book your appointment any time of day! Register for online services.
- By telephone – call 01255 861850 and speak to the receptionist
- In person – call into the surgery and speak to the receptionist
Length of Appointments
The length of consultations for the doctors and nurses is 10 minutes. If you feel that your problem(s) will require longer than the set time allocated, please advise the triage lead who will try to facilitate an appointment for your needs. All appointment requests are triaged to ensure that you are seen by the most appropriate clinician in the most timely fashion.
Some reviews and procedures for the nurses will take longer than 10 minutes and the reception staff know the right length of time to book. Therefore if you request a nurse appointment you will be asked the reason for the appointment, appointments booked online are for the correct duration for the type of appointment.
Please note that all blood tests have to be done in the morning in order for them to be transported to the laboratories for testing.
If you need medical help urgently, we will fit you in as soon as possible, but you will need to wait for a call back, most often on the same day but possibly the next day if appropriate. All appointment requests are clinically triaged by our clinical triage team and they are best placed to know who will be able to deal with your particular problem. Please note we cannot guarantee that an appointment will be with the clinician of your choice.
For non-urgent appointments with the doctor or nurse, and at a time that best suits you, it is advisable to book as far in advance as possible.
Telephone Advice and Video/Photographic Services
Telephone and video consults are available via the triage system. We also offer medical photography at the surgery to assist us with the triage of skin conditions, again this may be accessed via the triage system.
Cancelling an Appointment
Please let us know as soon as possible if you are unable to make your appointment. Appointments that have been notified by text may often be cancelled by replying ‘cancel’ to the reminder text.