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  Thorpe-le-Soken Surgery

High Street
CO16 0EA
Branch surgery at Kirby Cross             
Tel: 01255 861850       Email: thorpelesoken.surgery@nhs.net



Dr Carla Mahmoud  


Dr Mathew Kattukaran  

COVID-19 update - To protect patients and staff all non-urgent appointments are being cancelled, a clinician will ring you as close to your booked appointment as possible

Repeat Prescriptions


Requests for repeat prescriptions can be made in writing, in person, by using the automated telephone recording service and on-line.  Receptionists will not accept prescription requests.


We prefer that you either use our secure on line ordering or use your repeat slip to order your prescription.  We recognise that in today's world, a lot of transactions take place using the telephone, so, unlike a lot of surgeries, we do have a facility to record a prescription request.  Please dial the usual surgery number then select option 1 to record a message.  You must know exactly what drugs you wish to order, we cannot accept 'all my drugs'!  The reason we prefer the repeat slip or on line is that it is in writing and there is less room for errors.  It is worth remembering that first thing in the mornings the telephone line is particular busy, especially on a Monday, so if a telephone request is being made you may find it easier to ring later in the day.


Medicines will be available for collection after 48 hours. If you are a dispensing patient you will collect the medication from the surgery. We offer a delivery service for those dispensing patients who find it difficult to get to the surgery. Deliveries are made on a Thursday and you must be at home to receive the prescription.  We are unable to give a time.  


If you are a non-dispensing patient, please ensure you let us know your choice of chemist so that we can send your prescription electronically. 




Online Repeat Prescriptions


Thank you for using the Thorpe-le-Soken Surgery online repeat prescription. We use a secure and confidential online repeat prescription facility called Patient Access which links directly to the Surgery computer system via the Internet.


Once you have made your online repeat prescription request, to be sure that your repeat prescription is ready to collect, please leave 2 working days before collecting the medicine.


Important: If you wish to change where you usually collect your prescriptions from, you must indicate clearly when you make your request where you would like to collect the prescription. There is a comments space for adding this information when you make the request online.


Registered Users


Click on the button to the side to open the Patient Access page and book your repeat prescription.


New Users


To use the online repeat prescription system you will first need login details. Please visit the reception desk (with a photo ID) and ask the receptionist for a 'Patient Access Registration Letter', 


Once you have your Patient Access Registration Letter, then you will need to Register with Patient Access with the details given to you by the Surgery.

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